Our money-back guarantee means we'll help you get a working key or refund your money. Simply ship the programmer and key/remote back to us at;
Tom's Key Company
12760 S. Park Ave Unit 1104
Riverton, UT 84065.
Include your name and order number. We want to help you have success. Email a description of the problem and any photos or short video that may be helpful to help@tomskey.com. For Simple Key products, we recommend calling the toll-free technical support number located on the back of the box.