Help Center

We ask customers to return the programmer within 30 days of delivery to avoid a reduction in the deposit refund and to help other customers anxious to rent the programmer.

For Toyota vehicles, having an existing master key is required to program a new key to your vehicle. To confirm you have a master key, simply find the blinking red light on your dashboard BEFORE you insert your key into the ignition. Watch the blinking red light WHILE you insert your key into the ignition. If the red light turns off immediately as you insert the key, you have a master key. If the red light turns on for 2 seconds you do NOT have a master key. If you no longer have the original master key, you can get a new one made from a locksmith or car dealership.

We can sell you Tom's Car Key Programmer Model TSL-1 for $99 or the 2nd Generation Tom's Car Key Programmer Model TSL-2 for $250 plus the cost of shipping. Email help@tomskey.com with your request.

As a small, growing company, we are still learning about return shipping from Canada. As such, we are not able to pre-purchase and print a return label from Canada. With that, Canadian customers must pay the return postage fee after using TSL rental programmers. Ground shipping is fine - it doesn't need to be the priority on the return. 

Quick - typically 15 minutes or less.

You must have a working key that starts the vehicle. Plug the programmer into your vehicles OBD II port to conect to the vehicle computer (engine control unit or ECU). Don’t worry, this is easy to find - it’s usually hidden above the gas/brake pedal. Then follow the instructions, which vary by vehicle. The entire process usually takes under 10 minutes.

If you can place an order on the internet, you will have the skills to program your key and remote.  There will be easy to follow instructions (written and YouTube video) to help you along.

You can throw a tantrum and complain. Or the more pleasant route is exercise our money back guarantee. Simply put everything send everything back to Tom's Key Company; 12760 S. Park Ave. Unit 1104; Riverton, UT 84065 and get your money back. (But, before you do, we hope to help resolve any problems. Contact technical support for Simple Key programmers at 888-598-8910. For all other issues contact help@tomskey.com.

No, your vehicle must be present to perform the programming.  But, if you live in Hawaii and have an all expenses paid trip to offer, let’s talk.

No need, Tom's Key Company provides do-it-yourself car key & remote programming solutions. Instructions and video tutorials are available on our website and YouTube.

Frist, select a programming solution listed for your vehicle. We do not list vehicles on our website until the solutions are confirmed to work for the listed vehicle. Occasionally do-it-yourself programming fails for a particular vehicle. We live by our full money-back guarantee - because we know you came to Tom's Key Company to save money and get a car key - not to give us money if it fails for your vehicle.

As long as you have an existing key that starts your vehicle then, then you can program a new one for your car, including remote buttons (factory original functions only).

Unfortunately, no. The Simple Key Programmer will be linked to vehicle VIN upon use. After this, the programmer will let you program up to 8 keys to this vehicle (number programmabable varies by vehicle.)

Our money-back guarantee means we'll help you get a working key or refund your money. Simply ship the programmer and key/remote back to us at;

Tom's Key Company 12760 S. Park Ave Unit 1104 Riverton, UT 84065.

Include your name and order number. We want to help you have success. Email a description of the problem and any photos or short video that may be helpful to help@tomskey.com. For Simple Key products, we recommend calling the toll-free technical support number located on the back of the box.

We aim to provide amazing customer service. For Simple Key products, we recommend calling the toll-free technical support number located on the back of the box. For all other products, email us at help@tomskey.com. To help us resolve your question quickly, please include a description of the problem, your order number, vehicle information, a link to any keys your did not purchase from TomsKey.com, and any photos or short video that may be helpful.

We believe car keys should last as long as you own your vehicle. Should a problem arise send a photo, description of the issue, your vehicle information, name and the order number – if known, to help@tomskey.com.

No. Simply send an email to help@tomskey.com. We will attempt to cancel your order before it ships. If it has already shipped, do not open the package when it arrives. Write "Refused. Return to Sender" on the package. Your order will be refunded upon return.

Yes, as long as your order has not shipped. Send an email to help@tomskey.com and one of our amazing customer service representatives will assist you in making changes.

Yes, the item or products you return will be refunded. Shipping charges are refunded when Tom's Key Company makes an error.

We typically ship via USPS within 1-2 business days. It usually takes 4-5 days for the order to arrive at your home. Priority mail will take 2-3 days once your order ships. Shipments to Canada take longer, sometimes several weeks due to customs.

Every product shipped into Canada or any other international country may be subject to duty and taxes, with few exceptions. This would be the customer's responsibility, not Tom's Key Company's.

Taxes and shipping are calculated during the checkout process and vary by location.

Our homepage is a great place to start your search. Find your vehicle's make (brand) and check the page for model and year. If your vehicle is not listed, we recommend leaving your vehicle info and email HERE so you can be notified when we have a solution for your vehicle. Prefer to interact with a human instead? Reach out to our customer service team at help@tomskey.com.

Around $100 for most vehicles "turn-key" start vehicles. Push button start vehicles are often $100-$200 depending on the vehicle and smart key fob. This includes the programming device and one key/remote. Many locksmiths and dealerships charge $150 to $450 for a new key and remote plus programming.

That’s the plan.  But, if you find a better deal elsewhere, we want to hear about it.

Simple - if it doesn't work to program the key/remote you bought from Tom's Key Company for your vehicle, your money will be refunded. Just send it back to us and you're money will be returned to your original form of payment.  

For best service, please email us at help@tomskey.com.

Leave us a voicemail at 801-877-5752. We will respond as soon as we can, typically within 1 business day.