Shipping and Delivery Policy
A Message to Our Amazing Customers: Tom’s Key Company is an up-and-growing company with aim to provide our customers with the best shipping experience possible. With this said, know that we are working very hard day by day to develop and improve our shipping and delivery policies.
We sincerely appreciate your understanding.
- Tom’s Key Company
Continental US (lower 48 states)
FREE ground shipping on orders over $94.00! $5.00 flat rate shipping for orders under $94.00.
Why $94? Our customers are important to us, and for this reason we set free shipping whenever customers order a Key Programming Kit.
Ground shipping orders may be shipped via our selected carriers including UPS and USPS.
Orders outside of the US lower 48 states (Alaska, Hawaii, and International) typically have longer delivery timeframes and high shipping costs. Rates are subject to change with shipping carrier changes and will vary slightly by location.
We have 5 variety of shipping orders for our United States customers:
- Free Shipping - Orders above $94.00 USD
- Economy (5-8 business days) - $5.00 USD
- UPS Ground (4 business days) - $18.88 USD
- USPS Priority Mail (3 business days) - $19.96
- UPS 2nd Day Air (2 business days) - $25.08
Canada and International Rates
All orders shipped to Canada are required to pay a shipping fee.
We use 4 alternative shipping methods for our Canadian customers. Pricing are averages and vary by location and are subject to carrier shipping fee changes.
- Basic International - $19.83 USD
- Economy International (6-10 business days) - $22.67 USD
- UPS Worldwide Expedited (2 business days) - $37.76 USD+ a 6.5% of the order value
- UPS Worldwide Saver (1 business day) - $39.66 USD + a 6.5% of the order value
Refund of shipping charges
Please see our refund policy for important information regarding refund of shipping charges.
Duty Charges - All shipments using Basic International and Economy International from the US to Canada are subject to Canadian duty charges. Unfortunately, we cannot determine this duty and it is completely independent of any shipping charges from Tomskey.com.
UPS Brokerage Fee - UPS charges Canadian customers a "brokerage fee" in addition to duty when bringing packages across the border. The fee usually ranges from $40-$80USD depending on the value of the shipment. To avoid this fee, we suggest Canadian customers select USPS Priority. Tomskey.com does not provide refunds or credits for the customs duty fee or USPS/UPS brokerage fees.
Our Shipping Pledge
Orders received by 10:00 am EST ship the same day in most cases. We ship all orders within 2-3 business days. (Exceptions existing within key cutting processing times)
Please be aware that the timeframe for all expedited shipping orders starts the products leave our warehouse, not the moment the order is placed on our website. This is due to key cutting processing times.
Dates are counted as business days. Weekend dates are not counted.
Average Delivery Times
Orders shipped to the West coast usually take 1-3 business days. Orders shipped to the East coast usually take 3-5 business days. Orders to Canada take 4-8 business days (Excluding custom processing times which can drastically vary and take as little or as much as 1 day to 4 weeks to clear).
Customers that use UPS My Choice, FedEx Delivery Manager, leave written notes for drivers, or an equivalent service that authorizes the release of a package when nobody is home are required to accept responsibility for any loss or damage to the package after it has been released at the address. Proof of delivery from the courier service will serve as conclusive evidence that the package was delivered successfully and that the customer will accept any loss or damage to the package after it has been released at the delivery address. Tomskey.com is not responsible for stolen packages and/or damage and loss when the customer authorizes the release using these services or changes the delivery address.
- Please allow 5 - 7 business days for delivery (depending on your location) before contacting us regarding the status of your order. Due to our high volume of calls, order status inquiries should only be made by sending us an email.
- Priority Shipping starts the moment the order is in transit (1-2 business days before the order is shipped)
- Key-by-Photo orders take between 3-4 business days to be cut and shipped.
- Tracking numbers will be emailed to the customer within 24-48 business hours and an email will be sent once the order is in transit.
- Weights stated on order summary pages are shipping weights only and do not reflect the actual weight of products.