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For your vehicle:
Key by Photo
Simply snap a photo of your key and we will send you a copy!
Have any questions?
Check out our most commonly asked questions. If you’re still left wondering, contact our support team. We’re happy to help!
Our customer support is available Monday to Friday: 8am-8:30pm.
Average answer time: 24h
How does Key By Photo work?
Key By Photo is a service by Tom’s Key Company which allows you to take photos of your key and upload them on our portal. Once submitted we’ll process a cut for your key in 24-48 hours.
For all the details on Key By Photo please visit our Tom’s Key Help Center article here.
What do I do if I’ve lost all my working keys?
If you have lost or misplaced all of your keys we may be able to help. Please reach out via our chat or at help@tomskey.com
What do I do if my car is not listed?
If your vehicle is not listed please reach out via our chat or at help@tomskey.com as we are constantly adding new products and we may have a solution for you.
How do I program my new key?
In order to learn about programming keys with Tom’s Key Company please visit our Learn section of our website and/or our Help Center articles here.
How soon should I expect to receive my key?
Our typical time to see your order from the moment it is shipped in 2-5 business days.
Need a Pro to Cut & Pair Your Key?
We’ve partnered with Car Keys Express to bring professional key cutting and programming right to you!
✔ Book a service appointment
✔ Choose on-site installation
✔ Have a trained technician cut and pair your key
It’s fast, easy, and done by a pro. Schedule your service today!
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